• Factory tours are offered from September through the end of June. They occur on Tuesdays and Thursdays, and go from 9:30am until noon, for a maximum group of 18 people. The factory has a limited schedule, so tours must be booked in advance.

    During the factory tour, you’ll witness the entire process of creating a Steinway, starting with the raw wood (maple, walnut, pear, spruce), to the various veneers (mahogany, rosewood, pommele), to the final tuning, and end with viewing a display of multiple Steinways in an acoustically sensitive setting.

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    Tour Details

    The Steinway Factory Tour is a visit to a working factory, and because work is being done constantly and everywhere, there are conditions and restrictions for tour participants, so please note that:

    • Tours take place at One Steinway Place in Astoria, NY, 11105.
    • The factory is large and the tour covers a significant area. You must be able to stand and walk for one and a half to two hours. The tour includes 3-4 flights of stairs.
    • Children under the age of 16 are not permitted on the Factory tour. 
    • There is neither seating nor rest areas available, and there are no restrooms available on the shop floor.
    • Open shoes, sandals, flip flops, etc. are not permitted on the tour.
    • Canes, walkers and wheelchairs are not permitted on the tour.
    • Individuals with pacemakers or similar devices will not be allowed on the tour. (Factory equipment may interfere with the device.)
    • Note that tour participants will be exposed to dust and chemical odors.
    • Visitor parking is extremely limited near the factory. Street parking is an option, though it may be limited, too. The factory is about a 15-20 minute walk from the Ditmars N/Q line (the factory is a little over a mile from the subway).
    • If visitor parking is full, there is a public parking garage, open 24/7.  The garage entrance is located on Steinway Street off the corner of 20th Avenue (between 20th Avenue and 19th Avenue).  Applicable fees apply.
    • Photography is not permitted.

    Please contact us at tours@steinway.com with any questions.

    Steinway & Sons
    One Steinway Place, Astoria, NY 11105

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